The Only Loyalty Platform for Multi-Channel Consumer Brands
- The World's Best Consumer Brands Build Lasting Loyalty With TrueLoyal -
Get Loyalty Strategy Right
Our experts help design and optimize your loyalty program — so you launch with confidence. We win when you win.
Win Across Sales Channels
Total flexibility to connect your complex business across tech stacks and sales channels including eCommerce, retail, and distributors.
Connect In-Store Data Intelligence
No POS access? No problem. Incentivize and capture in-store engagement and data, completing the story on every customer.
Personalize Every Interaction
Drive loyalty between purchases with AI-powered personalized experiences everywhere to boost retention & advocacy.
Start with the Right Program Design & Strategy
Getting a loyalty program wrong is expensive. Don’t pay for a program that doesn’t perform. Our expert team has helped thousands of high-growth consumer brands get loyalty programs right by creating and optimizing impactful loyalty programs. We’re only successful when you are.
Data-Driven Program Design
Your data combines with our expertise for a custom-built loyalty program that exceeds your goals from day one.
Optimized Commercial Modeling
Minimize liability while maximizing ROI. Our model is developed using financial viability and RFM segmentation to ensure the financial success of your loyalty program. Your CFO will thank you.
Continuous Performance Evaluation
As customer behaviors change, so will your loyalty program. We continuously analyze and review your program to improve and drive growth.
Multi-channel, Ultimate flexibility
eCommerce-only loyalty platforms don’t address the complex needs of different buyer types and multiple sales channels. Ultimate flexibility for solutions with multiple program types, AI-driven promotions & gamification, and seamless integrations. Build lasting customer loyalty no matter where they shop—online, in-store, or through your partners.
One Platform for Every Audience
Support B2C, B2B, and B2B2C programs to create customized rewards and incentives tailored to different groups like consumers, businesses, wholesalers, dealers & distributors.
Gamification & Promotions
Keep them hooked with challenges, tiers, and leaderboards to foster friendly competition, reward progress, and encourage the behaviors that drive retention.
Scalable Architecture
Integrate across every sales channel— direct sales, online, and third-party distributors. Adaptive reward structures and tiers expand effortlessly as your program evolves.
Connect Offline Customer Data & Drive In-Store Incentives
High-fidelity transaction data
Capture high fidelity in-store transaction data through receipt scanning with OCR fraud and anomaly detection and basket analysis.
In-Store Incentives
Drive engagement and purchases with contests and geo-targeted in-store activations.
Zero & First Party Data Insights
Understand the complete profile, purchases, and preferences of every customer with data analysis by store, by region, and by person.
Personalize Every Interaction
Cross-channel progressive profiling
Advanced segmentation constantly refreshes your customer data to map and deliver dynamic omnichannel loyalty journeys.
One-To-One Personalization
Target the person, not the persona. With one-to-one customer mapping, you can send the perfect incentive at the perfect moment.
Engage Beyond Transactions
Turn loyalty into a two-way dialog. Engage loyal customers between purchases with UGC, contests, product sampling, and community for brand advocacy.
Introducing TrueLoyal AI
Meet our loyalty engine, built to create a personalized experience for every member across every sales channel. TrueLoyal AI moves beyond segments to build individual one-to-one relationships at scale that drive engagement, retention, and growth for your brand.
Unrivaled Data, Superior Intelligence
No one has more customer data. This rich, unified profile—from online to in-store purchases to social engagement—is the fuel for powerful personalization.
The "Cohort of One"
Move beyond personas and deliver true 1:1 hyper-personalization. Craft the perfect message, offer, and reward for each individual at the perfect moment.
Proactive Prevention, Instant Answers
Predict which customers will churn before they do. Find any audience segment instantly using natural language. It's proactive intelligence and effortless discovery at your fingertips.
Built to scale securely
Enterprise-grade privacy, security, and compliance to keep your data and your customer’s data private and secure. Robust infrastructure and role based access controls for seamless performance at scale.
Security
Have peace of mind that your data is fully secure and compliant with the latest industry standard certifications.
Scalability
Modular architecture and automated scaling built to grow with your business.
Compliance
Fully compliant with global data protection standards to safeguard your business and customer data.
Seamlessly Integrate With Your Tech Stack
We’re built to be the hub of your customer retention efforts, not another data silo. Connect your systems with dozens of pre-built integrations, our open API, and robust integration framework.
Transforming loyalty with real results
Food & beverage
77% Increase in Customer Retention
“We achieved a 77% increase in customer retention. The results were amazing!”
Beauty & Cosmetics
57% Increase in Repeat Revenue Per Member
Retail Footwear
25% Increase in average order value
“The loyalty program helped us create stronger customer engagement and we have seen the average order value increase by 25.29%”
Automotive & Aftermarket
154% Increased repeat purchase revenue
Food & beverage
132% Net Promoter Score Improvement
Automotive & Aftermarket
85% Increased repeat purchase revenue
Beauty & Cosmetics
+21% Purchase Conversions
Ready to Build Loyalty That Lasts?
Schedule a custom demo to see how the TrueLoyal AI-powered platform and expert-led strategy can help you increase AOV, customer lifetime value, and create lifelong advocates.